ISO 21001:2018

Educational organizations — Management systems for educational organizations — Requirements with guidance for use

ISO 21001:2018 specifies requirements for a management system for educational organizations (EOMS) when such an organization:

a) needs to demonstrate its ability to support the acquisition and development of competence through teaching, learning or research;

b) aims to enhance satisfaction of learners, other beneficiaries and staff through the effective application of its EOMS, including processes for improvement of the system and assurance of conformity to the requirements of learners and other beneficiaries.

All requirements of ISO 21001:2018 are generic and intended to be applicable to any organization that uses a curriculum to support the development of competence through teaching, learning or research, regardless of the type, size or method of delivery.

ISO 21001:2018 can be applied to educational organizations within larger organizations whose core business is not education, such as professional training departments.

ISO 21001:2018 does not apply to organizations that only produce or manufacture educational products.

What we do

Our significant experience and expertise in Educational Organization Management System or ISO 21001 combined with our direct research and delivery interactions with International Organization for Standardization (ISO) spanning global reach, unvieled access to data from ISO and all the certified auditors agencies worldwide certified by ISO gives us an added advantage to offer an unprecedented authenticated consultation and certifcation approach that solves your toughest educational organizational quality management challenges with authenticity and certanity.

Authenticated Certification

We only provide authenticated certification which is certified by the quality council of India or any other specific country's quality council governed by the country.

Authenticated Certification Analysis

We help your educational organization identity the authencity of your ISO 21001 certification. We hope you are not a victim of false certification

Educational Organization Architecture

Design, analyse and measure your educational organization to make your organization compliant ready for ISO 21001

Training your Teaching Workforce

We train your teaching workforce like professors and teachers to equip them and prepare them for the standards required for ISO 21001

Internal Audit

We conduct Internal Audit to evaluate your entire range of educational process along all of your departments to identify the prevailing gaps and then bridge the gap.

EOMS Planning & Process Approach

We help your educational organization develop the EOMS strategy with the objective of preparing your organization with required banchmarks and standards.

Documents Requirements

We help you design and develop the EOMS complaint documents as per the EOMS principle so that your document management is structured and complaint.

Operational Planning and Control

Your educational needs are efficiently planned with strict control so that they perform the required efficiency for the times to come.

Performance Evaluation

Evaluating your periodic educational expectation for the learners and all associated stakeholders are an integral part for your organization. We help benchmark it as per EOMS standard.

Improvements

Continual Improvement is the crux of any educational organization. We help you design the blueprint for continual improvement for your learners as well as faculties and teachers.

Leadership

Top Management leadership is as crucial for your educational organization as a Mentor in the battlefield. We help the management develop leadership functions so that they drive innovation and competency.

Risk Based Thinking

We inculcate Risk Based Thinking so that the educational organization undertake and implement strategies and practices which help the organization attain hiterto unknown success.

How we can help

Our clients go through our educational organization evaluation methodology to evaluate the size of their organization, their respective scope of delivering educational products and services and to support the design of their curriculum, if they have the freedom to design, by building everything from curriculum design and development planning, design and development controls, design and development outputs and design and developments changes.

The key areas of identification of the pros' ad cons' for the educational organization is to figure out the issues and risks for the learnes, it's beneficieries and the various stakeholders. We align our Risk Analysis metholodology to identify key issues, risks and challenges the educational organization has never identified and help them find the risk mitigation alternatives and the plan of action to restrict the occurence of that risk.

Overall, we help the educational organization streamline and crystal-gaze their educational needs for their learners and their beneficiaries, their documentation as well as control and monitoring system.

What is ISO 21001?

ISO 21001 provides a common management tool for organizations providing educational products and services capable of meeting the needs and requirements of learners and other customers. It is a stand-alone management system standard, aligned with other ISO management system standards (such as ISO 9001, ISO 14001, etc.) through the application of the high level structure.

ISO 21001 focuses on the specific interaction between an educational organization, the learner, customers and other relevant interested parties. It specifies requirements for an Educational Organization Management System (EOMS) when such an organization:

Needs to demonstrate its ability to consistently provide, share and facilitate the construction of knowledge while conforming with applicable statutory and regulatory requirements
Aims to enhance the satisfaction of learners, other customers and personnel through the effective application of its EOMS, including processes for improvement of the system

To whom does this standard apply?

All requirements of ISO 21001 are generic and intended to be applicable to educational organizations that provide, share and facilitate the construction of knowledge through teaching, training or research, regardless of type, size and the product and service provided. The standard therefore applies to the management system of any organization utilizing a curriculum to provide, share and transfer knowledge.

Why is ISO 21001 important?

There is a critical and continuous need for educational organizations to evaluate the degree to which they meet the requirements of learners and other customers, in order to improve their ability to continue to do so.

ISO 21001 focuses on the specific interaction between an educational organization, the learner and other customers. Current educational processes are becoming increasingly focused on co-creation where the traditional customer-supplier relationship is refined into a collaborative partnership. This standard will give guidance on how to deliver quality in this challenging new environment.

Education differs from many other sectors in that a successful educational process maximizes the chance that a learner will succeed, though it cannot guarantee that outcome. The effort and capability of both the learner and educational organization are crucial variables for the educational process to be successful. Learning involves the internalization of knowledge, methods and skills. The educational anization stimulates this internalization and provides the framework, input, processes and learning resources for it to take place. However, it is the effort and capability of the learner that ultimately determines the success of the educational process.

Who can benefit from ISO 21001?

Although learners and educational organizations worldwide are the main beneficiaries of this new management system standard, all stakeholders (i.e. everyone) will benefit from the output of standardized management systems in educational organizations.

Educational organizations that will benefit from the standard include pre-school, primary, elementary, middle schools and high schools, colleges, universities, adult education, special education schools, vocational education and training, tutoring or coaching centres, training organizations, education/training departments, consultants, and non-formal educational service providers. This is true regardless of the funding source, which can be public (subsidized), private (commercial), self-sufficient (internally generated revenue) or not for profit (sponsored).

Finally, all interested parties involved in determining requirements will benefit from this International Standard (teachers, parents, government, NGOs, trade unions, etc.).

What benefit can ISO 21001 provide?

The potential benefits to an organization of implementing an EOMS based on this International Standard are:

Create short term and long term variable Better alignment of objectives and activities with policy
Enhanced social responsibility by providing inclusive and equitable quality education for all
More personalized learning and effective response to all learners, in particular those with special education needs and distance learners
Consistent processes and evaluation tools to demonstrate and increase effectiveness and efficiency
Increased credibility of the educational organization
Ability to demonstrate commitment to effective quality management practices
Development of a culture for organizational improvement
Harmonization of regional, national, open and proprietary standards within an international framework
Widened participation of interested parties
Stimulation of excellence and innovation

ISO 21001 principles

Implementing an EOMS draws on the following principles:

Focus on learners and other beneficiaries
Visionary leadership
Engagement of people
Process approach
Continual improvement
Evidence-based decisions
Relationship management
Social responsibility
Accessibility and equity
Ethical conduct
Data security and protection

Who developed ISO 21001?

ISO 21001 was developed by an international cross-sectoral group of experts (WG 1) working under project committee ISO/PC 288, Educational organizations management systems – Requirements with guidance for use. Eighty-six experts from 39 national standardization bodies were involved in developing the standard, with the added participation of stakeholder organizations from various educational sectors.

More information at Visit ISO 21001 page